Real Talk with GrowGetters Episode #2 with Judith Germain, Kindra Maples & Catherine Mattice.

Watch the full episode on Youtube:

In this incredible episode, Ben Albert engages with three distinguished guests: Judith Germain, an expert in training clear-thinking and decisive leaders and the Founder of Maverick Paradox as well as the Maverick Paradox Magazine; Kindra Maples, the energetic and passionate Founder of Culture Crush Business LLC and host of the Culture Crush Business Podcast; and Catherine Mattice, a Workplace Bullying Expert, Culture Consultant, and the Founder of Civility Partners, Inc.

They delve into workplace leadership and culture, exploring the crucial link between leadership, culture, and client satisfaction. Discover the power of having the right leadership and culture within an organization as they explore its purpose and far-reaching effects. From fostering a positive work environment to promoting swift decision-making and accountability, uncover the transformative impact that effective leadership and culture can have on organizational success.

They shed light on the signs of a toxic workplace and offer practical strategies for addressing toxic behaviors and workplace bullying. Moreover, Kindra Maples shares her unique Five C’s framework (Communication, Connection, Consistency, Cookies, and Compassion), which comprises essential elements for nurturing positive relationships and enhancing productivity in any setting.

Finally, tune in and learn how leaders and managers can promote a culture of compassion in the workplace.

During this episode, you will learn about:

[01:31] Today’s focus: Workplace leadership and culture

[01:54] Judith Germain’s background

[02:44] Kindra Maples’ background

[03:43] Catherine Mattice’s bio

[04:57] What is the link between leadership, culture, and clients?

[09:21] The purpose of having the right leadership and culture

[13:35] The domino effect of the workplace environment

[14:33] The signs of a toxic workplace

[24:47] How to deal with toxic behaviors and workplace bullying

[30:24] What Kindra learned from working with animals that helps in working with people

[31:03] Kindra’s Five C’s for working with people or animals

(Communication, Connection, Consistency, Cookies & Compassion)

[35:22] How can leaders and managers promote compassion in the workplace?

[42:51] How to connect and support our guests

[43:04] Catherine Mattice

LinkedIn: https://www.linkedin.com/in/catherinemattice/\
Website: https://civilitypartners.com/

[45:26] Kindra Maples

Website: https://www.culturecrushbusiness.com/

[47:18] Judith Germain

Scorecard: https://amplifyyourinfluence.scoreapp.com/
Website: https://themaverickparadox.com/
LinkedIn: https://www.linkedin.com/in/judithgermain/

Key Takeaways:

Organizational culture supports the collective leadership culture that exists within the organization. ~Judith Germain [05:41]
The distinguishing factor between a company that thrives with a good culture and one that doesn’t is humanity, which serves as the connecting piece between leadership and culture. ~Kindra Maples [07:01]
The benefit of having a culture that has leaders in it rather than just employees is that the decision-making is faster, people take ownership and accountability, and there’s zero tolerance towards toxic behavior. This ultimately leads to higher client satisfaction. ~Judith Germain [09:46]
The main characteristic of a toxic workplace is burnout. ~Catherine Mattice [14:29]
Compassion plays a crucial role in creating a positive and productive workplace environment. ~Kindra Maples [33:16]
“What we do for a living is a huge part of our identity and our self-esteem.” ~Catherine Mattice [41:23]