GG #02: Workplace Leadership and Culture

Real Business Connections

00:00 / 00:51:25

Real Talk with GrowGetters Episode #2 with Judith Germain, Kindra Maples & Catherine Mattice.

Watch on Youtube: https://youtu.be/K2dT35GpFFY

During this episode, you will learn about:

[01:31] Today’s focus: Workplace leadership and culture

[01:54] Judith Germain’s background

[02:44] Kindra Maples’ background

[03:43] Catherine Mattice’s bio

[04:57] What is the link between leadership, culture, and clients?

[09:21] The purpose of having the right leadership and culture

[13:35] The domino effect of the workplace environment

[14:33] The signs of a toxic workplace

[24:47] How to deal with toxic behaviors and workplace bullying

[30:24] What Kindra learned from working with animals that helps in working with people

[31:03] Kindra’s Five C’s for working with people or animals

(Communication, Connection, Consistency, Cookies & Compassion)

[35:22] How can leaders and managers promote compassion in the workplace?

[42:51] How to connect and support our guests

[43:04] Catherine Mattice

• LinkedIn: https://www.linkedin.com/in/catherinemattice/

• Website: https://civilitypartners.com/

[45:26] Kindra Maples

• Website: https://www.culturecrushbusiness.com/

[47:18] Judith Germain

• Scorecard: https://amplifyyourinfluence.scoreapp.com/

• Website: https://themaverickparadox.com/

• LinkedIn: https://www.linkedin.com/in/judithgermain/

Key Takeaways:

• Organizational culture supports the collective leadership culture that exists within the organization. ~Judith Germain [05:41]

• The distinguishing factor between a company that thrives with a good culture and one that doesn’t is humanity, which serves as the connecting piece between leadership and culture. ~Kindra Maples [07:01]

• The benefit of having a culture that has leaders in it rather than just employees is that the decision-making is faster, people take ownership and accountability, and there’s zero tolerance towards toxic behavior. This ultimately leads to higher client satisfaction. ~Judith Germain [09:46]

• The main characteristic of a toxic workplace is burnout. ~Catherine Mattice [14:29]

• Compassion plays a crucial role in creating a positive and productive workplace environment. ~Kindra Maples [33:16]

• “What we do for a living is a huge part of our identity and our self-esteem.” ~Catherine Mattice [41:23]

People Mentioned and Other Resources:

1. Scorecard: https://amplifyyourinfluence.scoreapp.com/

Keep In Touch with Judith Germain:

Website: https://themaverickparadox.com/

LinkedIn: https://www.linkedin.com/in/judithgermain/

Keep In Touch with Kindra Maples:

Website: https://www.culturecrushbusiness.com/

LinkedIn: https://www.linkedin.com/in/kindramaples/

Keep In Touch with Catherine Mattice: